What We Offer
It’s a boring read but there’s some good info here.
NGINX Web Server
NGINX (Pronounced “Engine-X”) is an Apache drop-in replacement for cPanel servers. It intelligently caches pages and (as we’ve configured it) allows customers to do custom caching of their pages so they can get the most out of our services. It’s also able to handle traffic spikes with magic that is produced by purple unicorns. We keep them well fed and ready to handle whatever you may throw at them!
Depending on the CMS you are using, different caching profiles work better than others. WordPress, Magento, XenForo, PrestaShop, Joomla, MediaWiki, Drupal, and others like different settings. Because we restrict the number of clients we assign to each server, we are able to give you more freedom to cache how you want to.
Unlimited Site Visits
Some providers limit the number of page requests that an account can serve before they are cut off. We do not over-provision our servers like they do, so we don’t practice this policy. There are times that we will act on a site that’s been observed taking up far more resources than normal, but this is not our default.
Cloudflare with Railgun
Cloudflare itself is a CDN. They sit between your site and visitors to help pass out data packets. Railgun helps to make handing out data faster by always keeping the connection between our servers and theirs open. This helps to reduce the amount of time it takes for requests to reach our servers to be processed and delivered back to visitors. If you want your site to be the fastest it can be, Cloudflare with Railgun enabled is a great place to start.
Full Off-Site Backups
We take backups seriously. We push our backups to two different places: One on-site, and another off-site. Backups happen every night and we keep daily backups for ten days. We also keep weekly backups for 2 weeks and one monthly backup. If you need more (frequency or retention), open a ticket explaining your needs. We will price and build out your backup routine accordingly.
24/7 Phone Support
We are committed to supporting our customers. Our service isn’t the cheapest and we don’t blow our budget on advertising or web design (if that wasn’t glaringly obvious to you yet). We put our money into the hardware, software, and people to help you get your site up and running (and keep it that way).
Free SiteLock Lite
This is a freebie for you because it was a freebie for us. Some people love SiteLock and others don’t but we’ll let you decide…for free.
Free Let's Encrypt SSL Certificates
Here’s another freebie. We see a bunch of providers charging for standard SSL certificates. We would encourage you to not fall for it. If you’ve got a website (blog or otherwise) and don’t handle sensitive information, there’s no reason to pay the extra money for the higher level SSL certificates. Chances are, you are concerned about your site getting dinged by google for not being encrypted and the standard cert takes care of that. Save your money!
Free Web Migrations
We offer free web migrations to customers. Not just one-time but whenever you need it. It’s a 2-5 day process for a migration (from start to finish) but we tend to get them done in ~24 hours. If you have more complex needs, we can work out a fixed-time migration as an add-on.
We didn’t say free here because it came with the box. You paid for it. We just didn’t turn it off like some providers do. We’ve got some common-sense defaults in place to monitor misuse and, at times, they can be limiting for a genuine business need. If you run into this, open a ticket and we can make adjustments for you.
Max FTP Accounts: 5
Max Email Accounts: 20
Max Quota per Email Address (MB): Unlimited
Max Email Lists: 20
Max Databases: 5
Max Sub Domains: 20
Max Parked Domains: 10
Max Addon Domains: 10
These limits are not concrete. We have established these limits because we believe them to be “sane” defaults. If you have a need for a higher limit in any area, just open a ticket explaining what you are needing and we can most likely come to an agreement.